Tough Love - Performance Review
As a manager or business owner it's awkward having to give"constructive criticism."
Here are some tips for making the process easier.
1. Take a "breather" – Think through what you’re going to say. Try not to be emotional.
2. Choose a private location – free from interruptions and curious bystanders.
3. Get to the point – quick and painless is always best.
4. Let them respond – to prevent misunderstandings and to understand the problem.
5. Listen to what they say – and make sure you’re having a two-way conversation. When you actively listen you can brainstorm a better solution.
6. Create action items – and be clear about your expectations. Outline measurable objectives and put them in writing.
7. Give them a chance – to prove themselves. Change doesn't happen overnight. Acknowledge improvements and provide coaching along the way.
Source:
http://www.accuconference.com/blog/ToughLovePerformanceReview.aspx
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